Refund and Cancellation Policy

This Refund and Cancellation Policy applies to paid subscriptions offered by Sohomey Inc, a California corporation (“Sohomey,” “we,” “us,” or “our”), through the website located at sohomey.com (the “Site”). This Policy is part of, and incorporated into, our Website Terms of Use.

Sohomey offers a paid subscription for licensed real estate agents (“Agent Subscription”) priced at $50.00 per month, billed monthly in advance. The Agent Subscription provides access to paid platform features, including the ability to place unlimited offers on off-market properties on behalf of clients. Full pricing details are set out in our Pricing and Payment Terms.

This Policy governs subscription fees only. Referral fees payable by seller-side agents on closed transactions are governed by our Seller-Side Agent Referral Terms and are not subject to this Policy.

As a launch offer, agents who register receive 90 days of free access to paid features, beginning on the date of registration. A valid payment method is required to register, and you are charged $0.00 at signup.

Unless you cancel first, your subscription begins automatically at the end of your 90 days and your payment method will be charged $50.00 (plus applicable taxes). We will email you at least fourteen (14) days beforehand to remind you, state the amount, and explain how to cancel.

You may cancel at any time during your free period, online through your account billing settings, at no charge. If you cancel before it ends, you are never charged and no refund arises.

Your subscription renews automatically. Unless you cancel before the end of your current billing period, your Agent Subscription will automatically renew each month, and the payment method on file will be charged $50.00 (plus any applicable taxes) on each monthly renewal date. For agents converting from the launch offer, your renewal date is the day your 90-day free period ended.

You will receive an email confirmation when you subscribe that includes these renewal terms and instructions for cancellation.

Promotional codes, where offered, apply to your first paid month only and are one-time use. Promotional discounts do not apply to renewal periods or to referral fees. Promotional codes cannot be combined, transferred, redeemed for cash, or applied retroactively to prior charges.

You may cancel your subscription at any time, and cancellation is available online through the same method you used to subscribe:

• Online: Log in to your Sohomey account and select cancel via your account/billing settings (managed through our payment processor’s customer portal); or
• Email: Contact us at support@sohomey.com with the subject line “Cancel Subscription” from the email address associated with your account.

Cancellation takes effect at the end of your current billing period. You will retain access to paid features through the end of the period you have already paid for. You will not be charged for any subsequent billing period after cancellation.

• Monthly subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or unused features, including where you cancel mid-cycle.
• Introductory access: cancelling before your 90-day free period ends means you are never charged.
• Billing errors: If you believe you were charged in error (for example, a duplicate charge or a charge after a completed cancellation), contact support@sohomey.com within 30 days of the charge. Verified billing errors will be refunded in full to the original payment method, typically within 5–10 business days.
• Discretionary refunds: We may, in our sole discretion, issue refunds or credits in other circumstances. Any such refund is a one-time accommodation and does not obligate us to issue refunds in the future.

Upon expiration of your paid access, your account reverts to free-tier functionality. Cancellation does not delete your account or your data; to request account deletion, see our Privacy Notice at https://sohomey.com/privacy-policy. If we terminate your subscription for a violation of our Terms of Use, no refund will be provided.

Cancelling your subscription does not cancel any referral fee obligation you have already incurred on an assignment you accepted. Those obligations survive cancellation and are governed by the Seller-Side Agent Referral Terms.

Subscription fees pay for access to the Sohomey platform — not for any real estate outcome. No refund or credit will be issued because a property owner did not view, respond to, or accept an offer submitted through the platform, or because any transaction did not proceed or close. Please see our Offer Disclaimer for more detail.

Referral fees are the opposite arrangement: they are owed only where a transaction closes. If no transaction closes, no referral fee is owed and none is invoiced.

We may change subscription pricing on 30 days’ advance notice by email to the address associated with your account. Price changes take effect at your next renewal following the notice period. If you do not agree to a price change, you may cancel before it takes effect.

Questions about this Policy, cancellations, or refunds:

Sohomey Inc

2080 Empire Avenue #1086

Burbank, CA 91504

United States

support@sohomey.com