Legal
Contact and Customer Support
Last updated: August 21, 2026
This page provides Sohomey company information, support contacts, response times, and related policy links.
Company Information
Sohomey Inc
A California corporation
2080 Empire Avenue #1086
Burbank, CA 91504
United States
support@sohomey.com
How to Reach Us
| Topic | Contact | Notes |
|---|---|---|
| General support & account help | support@sohomey.com | Include the email address associated with your account |
| Billing, subscriptions, cancellations, refunds | support@sohomey.com | Subject line “Billing” or “Cancel Subscription” speeds routing |
| Referral fee invoices and closer assignments | support@sohomey.com | Subject line “Referral Fee”; see our Seller-Side Agent Referral Terms |
| Privacy questions & Data Subject Rights requests | privacy@sohomey.com | Include “Data Subject Rights Request” in the subject line; see our Privacy Notice |
| Property owners who received an offer | support@sohomey.com | Subject line “Property Owner”; you may also ask us not to contact you again |
| Legal notices | legal@sohomey.com | For notices under our Terms of Use |
Support Hours & Response Times
Our support team operates Monday through Friday, 9:00 AM – 5:00 PM Pacific Time, excluding U.S. federal holidays.
We aim to respond to all support inquiries within 1–2 business days. Billing issues and access problems are prioritized.
Self-Service
You can manage your subscription — including updating your payment method and canceling — at any time through your account’s billing settings, without contacting support.
Related Policies
- Terms of Use — https://sohomey.com/terms
- Privacy Notice — https://sohomey.com/privacy-policy
- Refund and Cancellation Policy — https://sohomey.com/refund-policy
- Pricing and Payment Terms — https://sohomey.com/pricing-terms
- Service Delivery Policy — https://sohomey.com/service-delivery
- Offer Disclaimer — https://sohomey.com/offer-disclaimer
- Seller-Side Agent Referral Terms — https://sohomey.com/referral-terms